Privacy Policy

Privacy policy
We are committed to protecting your privacy and ensuring your personal data is protected. This privacy policy statement explains the various personal data we collect and how we process and protect it.

We will always keep your personal data confidential and ensure that our policies and practices related to the collection, use, storage, disclosure, transfer, confidentiality and access of personal data comply with the laws and regulations of Hong Kong.

Personal Data Collection Statement ("This Statement")
1. This statement is updated from the effective date.

2. Definition
In this statement, unless otherwise stated, certain special words are interpreted as follows:
2.1. “Database” means the database in which our customers’ personal data are stored.
2.2. “Effective Date” is Jan 01, 2024.
2.3. “Our Customer Hotline” means the service hotline number set out on our website.
2.4. "Our stores" includes Ding Dong Mart and other forms of retail stores (including online or physical stores) that we may operate from time to time.
2.5. “Our Affiliates” means all retail and manufacturing branches of Ding Dong Mart that provide retail products or services to customers.
2.6. “Personal data” has the same definition as “personal data” under Chapter 486 of the Laws of Hong Kong and the Singapore Personal Data Protection Act.
2.7. “Our website” https://www.dingdongmart.com/
2.8. "Registered Customer" means a customer who has registered an account on our App or our website.

3. To become a registered customer and enjoy our various products and services, you need to provide us with certain necessary personal information. We may also ask you to provide other information to help us provide you with and select products and services that we think will be of interest to you. The types of personal information we may collect include your name, address, email, phone number, date of birth, gender, age, shopping preferences and hobbies, etc.

4. We have the right to collect, store, process and/or use personal data in the database as described in the statement. If you are unable or unwilling to provide comprehensive and accurate personal information, we may not be able to provide or continue to provide you with our various products and services.

About the use of your personal data

5. You agree that we may use and store the personal information you provide to us and your use of our website and/or our applications for:
5.1. Process your application as a registered customer;
5.2. Provide you with our services;
5.3. The normal management, operation and maintenance of our website and/or our applications;
5.4. Provide you with regular information, including details of our retail operations and related rewards;
5.5. Process purchase orders from our store, including verifying your payment details/status;
5.6. Conduct draws, games or competitions in which you participate;
5.7. Sort and analyze data so that we can understand your characteristics and purchasing behavior, provide you with other services that better meet your needs, and assist us in selecting retail products or services that may be of interest to you;

5.8. New services designed and provided to you by us, our associated companies and/or our subsidiaries, or improvements to existing services;
5.9. Investigate complaints, suspected suspicious transactions and study service improvement measures;
5.10. Prevent and detect crime;
5.11. Make disclosures in accordance with the law; and
5.11. Comprehensive behavioral analysis.

6. With your consent or no objection, we or our affiliates will use your personal information to conduct direct marketing to you in the following related matters (whether by mail, email, phone, SMS or whatever Whether the channel is applied now or available in the future):

7. If necessary, we may disclose and transfer (whether in Hong Kong, Singapore or overseas) your personal information to agents and contractors who have a duty of confidentiality to us to provide us with management, data analysis, marketing and Research, telecommunications services, professional services or other similar services.

Browsing information collected from you (Cookies)
8. We use cookies and similar technologies to collect data about you when you enter our website, our applications and our other related websites (collectively, the "sites"). Cookies are files that store information on your computer's hard drive or browser. This means we can recognize that you have visited these sites before. We use cookies to evaluate your usage, browsing and shopping habits on these websites, personalize your website experience and evaluate your activities on these websites, so as to make these websites easier to use and provide you with the best experience.

9. The types of information we may collect from you when you enter these websites include:

- information about the type of browser you use;
-Details of web pages you have viewed;
- Your Internet Protocol address (IP address);
- the hyperlink you clicked; and
- The websites you visited before entering our website.

10. You can refuse to accept Cookies by modifying the relevant Internet or browser option settings of your computer system, but you may not be able to use or activate all functions and services of these websites.

Your rights regarding personal data

11. You have the right to:

11.1. Check whether we hold any personal information about you;
11.2. View the personal information we hold about you;
11.3. Request us to correct any incorrect personal data;
11.4. Ascertain our policies and practices in relation to personal data (from time to time) and the types of personal data we hold;
11.5. Request to stop receiving direct marketing messages from us at any time.

To make any of the above requests, please write to the following address:

Unit 6, 11/F., Prosperity Place, 6 Shing Yip Street,
Kwun Tong, Kowloon, Hong Kong SAR
Ding Dong Mart customer service team received
Or email to dingdongmart2024@gmail.com

Protect your personal data
12. We have and will continue to use reasonable efforts to protect personal data in our possession or control by making reasonable security arrangements to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risk. Although we strive to protect your personal data, we cannot ensure the security of any personal data you may transmit to us over the Internet and we urge you to take every precaution to protect your personal data and use a secure browser.

13. Our website may contain hyperlinks to other websites provided by third parties. We do not regulate these third-party websites or any content on these websites. Once you leave our website, we are not responsible for protecting your information and privacy. You should exercise caution and review the privacy statements of the websites you visit.